Contact Us

Welcome to VoltWaves ⚡

We’re dedicated to keeping you powered wherever you go. VoltWaves creates fast, safe, and reliable car chargers built for performance and convenience.

Stay connected on every drive — powered by VoltWaves.

📩 support@voltwaves.com

Frequently asked questions

Returns & Exchanges

1. Eligibility

Items must be in resalable condition, unused, and in their original packaging with all tags, labels, accessories, and manuals.
Sale items and gift cards qualify for store credit only.
Customized or personalized products are non-returnable.

Returns and exchanges will not be accepted in the following cases:

Request is initiated after 5 business days of order delivery.
Product is used, altered, or damaged due to misuse/overuse.
Product is returned without original packaging (including tags, labels, accessories) or if the packaging is damaged.
Items purchased at a discounted price are not eligible for return or exchange.

2. How to Request a Return

Email support@voltwaves.com with your order number, item(s) to return, and reason.
We’ll issue a Return Merchandise Authorization (RMA) number and email you a pre-paid return label.
Pack items securely, include the RMA slip, affix the label, and ship via the designated carrier.

3. Shipping & Fees

The original outbound shipping charge of INR 60 is non-refundable.
Standard return shipping fee of INR 120 (deducted from your refund).
Free return shipping on defective, damaged, or incorrect items.
$10 restocking fee on non-defective returns.

4. Category-Specific Terms

Accessories & Toys: Standard return policy applies.

5. Refund Options

Store Credit: 105% of the returned item’s purchase price (5% bonus). Store credit is valid for 1 month from the date of issue.
Original Payment Method: Refund minus return shipping and restocking fees.

6. Defective, Damaged, or Incorrect Items

Report within 24 hours of delivery with photos at support@voltwaves.com
We’ll arrange free return shipping and an expedited replacement or full refund.

For expired products: We carefully check expiry dates before shipping. If you receive a damaged/expired item, contact us within 24 hours of delivery.

7. Order Cancellations

Orders can be cancelled before dispatch only. You can cancel via our website or by emailing support@voltwaves.com

8. Processing & Timing

Refunds or store credit are issued within 5–10 business days of approval.
You’ll receive a confirmation email once processed.

📧 Email: support@voltwaves.com
We’re here to help 7 days a week!

Orders are typically processed within 1–2 business days after purchase. Once shipped, delivery usually takes 3–7 business days, depending on your location. You’ll receive a tracking number by email so you can follow your package’s journey right to your door.

Yes, you can! We accept returns or exchanges within 7 days of delivery as long as the item is unused and in its original packaging. To start a return or exchange, just contact us at support@voltwaves.com — our team will guide you through the quick and easy process.

Once your order has shipped, you'll receive an email with tracking details. You can use the tracking number to monitor your package every step of the way.