We’ll issue a Return Merchandise Authorization (RMA) number and email you a pre-paid return label.
Pack items securely, include the RMA slip, affix the label, and ship via the designated carrier.
3. Shipping & Fees
The original outbound shipping charge of INR 60 is non-refundable.
Standard return shipping fee of INR 120 (deducted from your refund).
Free return shipping on defective, damaged, or incorrect items.
$10 restocking fee on non-defective returns.
4. Category-Specific Terms
Accessories & Toys: Standard return policy applies.
5. Refund Options
Store Credit: 105% of the returned item’s purchase price (5% bonus). Store credit is valid for 1 month from the date of issue.
Original Payment Method: Refund minus return shipping and restocking fees.
6. Defective, Damaged, or Incorrect Items
Report within 24 hours of delivery with photos at support@voltwaves.com We’ll arrange free return shipping and an expedited replacement or full refund.
For expired products: We carefully check expiry dates before shipping. If you receive a damaged/expired item, contact us within 24 hours of delivery.
7. Order Cancellations
Orders can be cancelled before dispatch only. You can cancel via our website or by emailing support@voltwaves.com
8. Processing & Timing
Refunds or store credit are issued within 5–10 business days of approval. You’ll receive a confirmation email once processed.
Orders are typically processed within 1–2 business days after purchase. Once shipped, delivery usually takes 3–7 business days, depending on your location. You’ll receive a tracking number by email so you can follow your package’s journey right to your door.
Can I return or exchange an item?
Yes, you can! We accept returns or exchanges within 7 days of delivery as long as the item is unused and in its original packaging. To start a return or exchange, just contact us at support@voltwaves.com — our team will guide you through the quick and easy process.
How do i track my order?
Once your order has shipped, you'll receive an email with tracking details. You can use the tracking number to monitor your package every step of the way.
